Terms & Conditions (T&C) for the web site as of January 1st 2022

Product prices and offers

a) All purchase prices are in CHF and exclusive of VAT direct from our warehouse in Bischofszell.

b) The retail prices mentioned in the price list and online are suggested prices and have no contractual value.

c) We reserve the right to adjust purchase and retail prices in case of market fluctuations without further notice.

d) Applied VAT is 7.7%.

e) All offers are valid until the expiration date and/or until stocks are exhausted.

f) Orders made on our website dedicated to business customers,, are not subject to a minimum order value.


a) All shipments are made directly from our warehouse in Bischofszell.

b) Order confirmations are sent only upon express request.

c) Any late product deliveries will be sent free of charge as soon as the merchandise is available.

Shipping Rates

a) Orders under 400.00 CHF (excluding VAT) and up to 31Kg in weight will be invoiced a delivery and packing fee of 13.00 CHF (excluding VAT) for shipments to Switzerland and Liechtenstein.

b) Orders under 400.00 CHF (excluding VAT) and over 31Kg in weight will be invoiced a delivery and packing fee of 48.00 CHF (excluding VAT) for shipments in Switzerland and Liechtenstein.

c) Orders over 400.00 CHF (excluding VAT) benefit from free shipping in Switzerland and Liechtenstein.

Order processing and delivery times

a) Orders are processed and shipped within 3 business days of receiving them.

b) Delivery time is normally 1 business day from the time of shipment.

c) The processing and delivery times set by us are indicative and not committed.

d) Claims for damages caused by delays in deliveries are not accepted.

Terms of payment

a) For orders from new customers as well as customers who do not comply with our payment terms we require prepayment of the invoice before delivery.

b) Invoices are issued at the time of order shipment.

c) Payment is due 30 days from the invoice date with no discount.

d) Any deductions not justified or previously agreed upon will be charged.

e) Overdue invoices according to due date will be subject to default interest of at least 6%.

f) Payment of the default interest does not release the contractual obligation to pay.

Accepted payment methods

a) Credit cards: Visa, Mastercard, American Express.

b) PayPal (Accepted currencies: CHF, US$ and Euro):

c) Postfinance Card


e) Bank payments
Bank account details for making payments on invoice are as follows:
Bank: PostFinance
Account holder: Alema Professional GmbH
Account: 65-115202-9
IBAN: CH70 0900 0000 6511 5202 9

Retention of title

The merchandise we provide remains our property until the full payment of the same.

Claims and returns

a) Claims must be reported in writing or by phone within 4 days of receipt of the goods.

b) The goods may only be returned with our express approval.

c) Products that have already been used, have open packaging or were not purchased from us are never taken back.

d) Products with original packaging in impeccable condition are reimbursed with a deduction of at least 20% of the purchase price.

e) We reserve any additional charges due to the cost of withdrawal.

f) Returns of less than CHF 80.00 (excluding VAT) are not accepted.

g) Goods delivered correctly without any transport damage and without any factory defects are not taken back.

Place of jurisdiction

a) Our business is based exclusively on Swiss law.

b) The relevant court is in ZĂŒrich.